Dear Customer,
As of 24/12/2009 we will be operating our new support system. As always you will be able to access the ticketing system through the Client Portal, however if you are emailing directly, please take into account our new email address and support departments:
General Support - support@exn.org.uk
cPanel Hosting - cpanel@exn.org.uk
Dedicated Servers - dedicated@exn.org.uk
Virtual Machines - vms@exn.org.uk
Domain Names - domains@exn.org.uk
Backups & Storage - storage@exn.org.uk
Colocation - colo@exn.org.uk
Connectivity & IP Transit - connectivity@exn.org.uk
Sales Department - sales@exn.org.uk
Accounts Department - accounts@exn.org.uk
Abuse Department - abouse@exn.org.uk
We will be working and further improving the system over the holiday season, if you encounter any bugs please let a member of staff know ASAP.
Important
Unfortunately due to the nature of the system, previous tickets submited up to this time will not be available through the Client Portal. We understand that clients often check previous tickets for solutions, if this is the case please contact support who will provide a transcript of the previous ticket.
Kind Regards,
Express Hosting UK Management
Thursday, December 24, 2009
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